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Faxes Aren't Files: Risks and Solutions to Using Your Fax as an Inbox


Are you using your fax to collect tasks? You are if you’re leaving recent faxes in your fax tray to remind you of unfinished business. Don’t! Your fax machine is not an approved collecting point.

If you’re guilty of doing this, you may want to try a fax-to-email service like MyFax. This not only makes your faxes available to you anywhere you go, but it eliminates another collecting point by sending faxes to your email instead of your tray. Remember, the more collecting points you have, the worse things get.

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Filed under: Uncategorized — Kirsten Brownrigg @ 11:40 am

Post-Holiday Cleanup: Easy Steps to Re-Organizing As Your Vacation Winds Down


Christmas DecorationsHoliday decorations are a resource item. If the décor already has a home, put it there. If it doesn’t, make a home for it quickly. But if you can’t do it quickly, it is a pending action. “Collect” pending actions for your task list. (See here for details about “collecting.”)

Here’s one example: Your son gave you a painting as a present this year. Now it’s propped up against the desk, waiting to be mounted on the wall. Mounting it is a pending action. But you need to get a hammer and nail and mounting bracket first, so put “get hammer and nail” as the next step in your task list. Collect the task instead of doing it right now, and put that painting on an appropriate “Deferred” shelf in the meantime.

Here’s another: A Christmas wreath is hanging on your door. Now that the holidays are over, it belongs in the basement closet. Move it to the Christmas Decorations shelf in the closet and be done with it. Here, there’s no pending action.

Applying one of these two steps will help you recuperate quickly from the holidays, and get your house or office clean and organized for the new year.

Kevin Crenshaw is a time management expert, business consultant, and executive coach. As author of the blog ”Strategy in Principle,” he shares insights on productivity, management, and other organizational hot topics. He is also CEO of Priacta, Inc., a company that helps you get an extra two hours out [Click title for more...]

Filed under: Uncategorized — Kevin Crenshaw @ 10:32 am

Suffering from “Missed Appointment” Syndrome? 6 Problems You Might Have, With 6 Convenient Cures


Do you repeatedly change, cancel, or (worst of all) miss appointments? These symptoms could mean you need a better time management system. But if you already have a great system and you still miss appointments, then your problem might just be a bad scheduling habit or two.

Each kind of bad habit demands a different solution. So, to help you recover from your particular ailment, we’ve listed 6 possible diagnoses and their cures. Refer to this list whenever you find yourself falling behind on appointments.

Click here to read more.

Filed under: Uncategorized — Kevin Crenshaw @ 10:10 am

Google Phone Gossip: The Rumors are True


Google is gearing up to sell its own phone built by HTC. What we’ve heard:

  • Google is “dog-fooding” the Nexus One, a.k.a., the Google Phone, and has given it to employees all over the world to test it
  • Software: Android 2.1
  • Hardware: HTC
  • Specs (according to Jason Howell): Cap active touch screen, on screen keyboard only, thin, scroll ball, and animated desktop wallpaper
  • Launch date: rumored to be January 2010
  • Tweets describe it as “an iPhone on beautifying steroids.
  • Google designed the entire user experience, says the WSJ
  • Google will sell the phone online, unlocked

… to read the rest of this post, click here.

Filed under: Uncategorized — Kevin Crenshaw @ 3:24 pm

Don’t Dread the Drawer: How bad collecting points can sap productivity


Is your drawer messy?

Somewhere in our house, we’ve all got that “drawer” that we’re afraid to open. And I don’t mean that figuratively, I mean a literal drawer: a drawer so stuffed with random, miscellaneous items that we get tired even thinking about having to root through it. And if it’s not a drawer, it’s a cabinet or the top of your desk, stuffed with random things. If you can’t describe the “theme” of that drawer in 3 words or less, it’s not organized.

It came to be because every day, pieces of information fall into our laps, and these pieces of information have to go somewhere. So we began sticking the information wherever we could find space: in a filing cabinet, on top of the printer, in piles on the floor, on colorful sticky notes attached to our computers, or in a drawer where we didn’t have to look at it.

Until we do have to look at it.

This kind of “task build-up” undermines your ability to concentrate. Every time you open the drawer to get one item, all your other unfinished projects look up at you, forlornly—whining for attention.

Click here to read more.

Filed under: Uncategorized — Kevin Crenshaw @ 2:09 pm

“That Was Rude!” 7 Steps to a Graceful Recovery


If you’re like most people, you know the basic rules of common courtesy, and you try hard to follow them at work. But what if someone thinks you were rude? What if they take offense when it wasn’t intended? Or what if you came across as angry or impolite on accident?

Usually, our first instinct is to defend ourselves. “I wasn’t rude,” we say, because we weren’t trying to offend anyone. ”Besides, I had good reasons to say that.” Sound familiar?

Don’t go there! That approach sounds like you don’t care, so it’s guaranteed to make things worse by fostering contention, bruising feelings, and fracturing teams, maybe for a long time. As Yoda put it, “Once you start down the Dark Path, forever will it dominate your destiny.”

There’s a much better way.

Click here to read more.

Filed under: Uncategorized — Kevin Crenshaw @ 8:58 am

Case Study: How Do We Get “Fanatical Support?”


This really isn’t a gripe session. We hope that Rackspace will soon deliver the “fanatical customer support” they advertise for all its clients, all the time. It’s a great slogan, it’s a superb goal, and it is achievable.

Unfortunately, Rackspace isn’t even close yet. This business case study analyzes why companies like Rackspace fall short and—more importantly—what they must change to deliver the promise.

If you yearn for world-class support in any industry, read on. These principles are universal.

Click here to read more …

Filed under: Uncategorized — Kevin Crenshaw @ 1:07 pm

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